DELIVERY
Your parcel will be shipped using designated courier services
West Malaysia: 3-4 working days
Costing (from) : RM 10
East Malaysia: 5-10 working days
Costing (from) : RM 20
International (not applicable to some country) : 5-21 working days
Costing (from) : RM 100 and above
*Please contact us to confirm if we cover your location
TRACKING DELIVERY
In our dispatch email you'll have your unique tracking number for your order
ORDER CONFIRMATION
Once you've placed your order we will send you an order confirmation email,
detailing what you bought, cost and delivery option.
We will also send you an email when the order has been processed and your tracking
details, so you can keep an eye on the shipment.
If you aren't receiving emails from us, please check your junk folder and add us to
your safe list
WHY DOES MY ORDER RETURNED TO THE SENDER?
Our delivery partners will attempt to deliver your order three times.
Sometimes there might be problems finding or accessing the delivery address, and if
the attempts are unsuccessful, the order will be returned.
Occasionally, an order gets damaged in transit and can't be delivered.
You should be able to check the reason why it's been returned by using the tracking
link you got in the dispatch email.
If, for any reason they are unsuccessful, they will leave a calling card informing you
your order is being returned to us.
Unfortunately, an order that has been returned to us by the courier can’t be re-
directed out to our customers again, but will be refunded in full once the warehouse
team has processed it.
If you require the items, we would ask you to place a new order.
IMPORT DUTIES/TAXES, CUSTOM CHARGES AND FEES
If you order from us from outside Malaysia, there might be import duties and taxes to
pay to get your parcel. These charges are usually levied when the order reaches the
delivery address and you will be responsible for the payment of those.
We have no control over these charges and can't predict their amount. For further
information please contact your local customs office before placing your order
