1. Returns due to manufacturing defects.
All Products offered through the website will be completely original, unless otherwise
stated in its description. Likewise, all of them will have a warranty period of 3 years from
the reception of the product. Such warranty shall be provided by the Supplier.
Taking into consideration that the Website sells Products that typically have a life/use
period of less than three years, the Products shall be deemed, in the absence of proof to
the contrary, to be in conformity with the contract provided that they meet all of the
following requirements:
a) They conform to the description provided by the Vendor and possess the qualities of
the Product that the Vendor has presented to the user in the form of a sample or model.
b) They are suitable for the uses to which the Products of the same type are ordinarily
intended.
c) They present the usual quality and performance of a Product of the same type that the
consumer and user can reasonably expect, taking into account the nature of the Product.
JOMA MALAYSIA customers benefit from the warranty given by the various
manufacturers of each of the items. Defects or flaws due to incorrect use or handling of
the material or wear and tear caused by the use of the same, are not included in this
warranty. The decreases in the functionality of the articles, due to the limitations of
conception of the same, are also excluded from the coverage of this guarantee.
During the warranty period, the User may return to JOMA MALAYSIA, free of charge, any
Product that presents a manufacturing defect. To formalize the return, the User must
contact JOMA MALAYSIA by phone +60 13 857 8678 or in the Contact Us section of this
website, which serves as a withdrawal form / declaration statement, indicating the
Product or Products to be returned and a detailed list of the defects found in them. Upon
receipt of such communication, JOMA MALAYSIA’s customer service team will arrange
the collection of the defective Product for shipment to its warehouses, at no cost to the
User.
In case of defective Product, JOMA MALAYSIA will proceed, as appropriate, to repair,
replacement, price reduction or termination of the contract, steps that will be free for
the customer. The customer must inform the seller of the lack of conformity within three
years of becoming aware of it
2. Recall, Exchanges or Returns.
In the event that the User is not satisfied with the Products received in their order, the
User shall have a period of fourteen (14) calendar days to make changes or returns,
without penalty and without stating the reasons.
In any case, the Product must meet the following requirements:
· The Products have not been used or washed in any way (the User may try on the clothes
and footwear without using them for sports purposes, or any use other than the mere act
of trying on the apparel);
· The Product is in its original packaging and in good condition (packaging that has been
opened or broken in any way shall be considered to be in poor condition);
· The Product retains its original labels intact and has not been tampered with;
· The Product is complete, for example, by returning the two elements that make up a pair.
In the event that the User wishes to return a product, the User must process the return
through WhatsApp (+60 13 857 8678). Once processed, the User must cover the shipping
costs and send the product through the courier company of the customer's choice
according to the conditions set forth in these Terms and Conditions to:
Concept Store
Lot 46, Jalan Batu Tiga Lama, Seksyen U1, 40150 Shah Alam, Selangor
Tel: +60 13 857 8678
The User must include in the shipment the completed return request that they will
receive by email after requesting the return.
In the case of size or color changes the process is identical (the reason for the return will
be "Change of size" in this case) with the exception that Joma will be responsible for the
shipping costs of the changed product, so any change depends on the cooperation
between both parties. Once the size change has been received at our facilities, our
Customer Service team will contact the User to discuss the details of the exchange
RETURN
I NEED TO RETURN MY ITEM OR ORDER PURCHASED ONLINE
For items purchased online, you can send them back for a full refund within 28 days
based on the date of purchase, provided it has not been used or fitted, and is
returned with any packaging that form part of the goods with a valid proof of
purchase.
If your item is faulty, please complete and include the physical returns form inside
your parcel, or download from my orders with your goods when sending it back to us.
You can also find a blank returns form at the bottom of this article.
Please retain your proof of postage as we will need that to reimburse you the cost of
the return for the faulty items. This will be done once the return has been processed.
You must pay for any return delivery costs, except where the wrong item has been
received, or the item is faulty. The return of the parcel must be done fully by post,
and we will not allow returns made through Grab Express / Lalamove or walk in.
If you would like to return the item due to change of mind or any other reason, we will
be unable to reimburse returns charges.
Here's the return address:
Joma Concept Store
Lot 46, Jalan Batu Tiga Lama
Seksyen U1, 40150 Shah Alam
Selangor
Unfortunately, we are unable to accept returns of online orders in stores.
Please email pictures to us and don't send anything back until we've been in contact
with you.
For any returns, the original packaging where applicable, need to still be in place
RETURN
CAN I EXCHANGE MY ORDER?
In the event you change your mind, you can return an online item for a full refund
only. We can only exchange goods purchased online for the following reasons:
Faulty product
Wrong item received, e.g. incorrect size, incorrect colour
CAN I RETURN MORE THAN ONE ORDER IN THE SAME PARCEL?
Please return each order separately and include any packaging that forms part of the
goods with your valid proof of purchase.
CAN I RETURN AN ONLINE ORDER TO JOMA CONCEPT STORE?
Stores are only able to accept and process returns for items that were bought from
stores.
For returning items ordered online, you will need to arrange to send them to the
appropriate returns address.
Please note: additional policies apply
REFUNDS
HOW WILL I RECEIVE A REFUND?
We try and process all returns as quickly as possible for you to get your refund. You
should receive a confirmation email within a week of having returned the item but it
takes longer sometimes.
Any refunds will be refunded to the same payment method you used when you
placed the order.
WHY HAVE I BEEN REFUNDED FOR AN ITEM INSTEAD OF IT BEING EXCHANGED?
When you send back an item for an exchange it depends on stock availability at the
time. If we don't have the item you want to exchange to, we will process a refund
instead.
You should receive an email with the details of your return and if we are providing
you with an exchange or a refund.
WHEN WILL I RECEIVE THE REFUND?
We try and process all returns as quickly as possible for you to get your refund.
We will notified you by WhatsApp/Email within a week of having returned the item
but it takes longer sometimes.
Please allow up to 23 days for your items to be inspected and any refunds to be
issued.
Any refunds will be refunded to the same payment method you used when you
placed the order.
If your order was paid part or in full by a Voucher, the refund will be issued as a
Voucher up to the value of the gift card you used
